Jen-Yi Chen (Jay), Ph.D.
 Title: Interim Chair & Assoc. Prof
 Dept: Operations and Supply Chain Management
 Office: BU 545
 Phone: 216-687-4748
 Address: 2121 Euclid Ave. BU 545, Cleveland, OH 44115

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Research Keywords:
Analytics, Data Visualization, Forecasting, Optimization, Simulation, Spreadsheet Modeling, Operations Management, Supply Chain Management, Sustainability, Lean Operations, Continuous Improvement, Operations Consulting
Ph.D., Operations Management, Purdue University, 2011
M.S., Industrial and Operations Engineering, University of Michigan, 2006
M.B.A., National Taiwan University, 2002
B.S., Mechanical Engineering, National Taiwan University, 1999
Brief Bio:
Dr. Jen-Yi (Jay) Chen is Associate Professor of Operations & Supply Chain Management at Cleveland State University. Before joining CSU, he worked at i2 Technologies implementing supply chain solutions in semiconductor industry for companies like TSMC, the world's largest semiconductor foundry. His recent research lies at the interface of marketing and operations management with focuses on pricing and profit optimization, inventory management, sustainability issues and advanced technologies. At CSU, he teaches business analytics and international operations, and advises medical centers and manufacturing companies through research and consulting projects. He earned his M.S.E. in Industrial & Operations Engineering from the University of Michigan, and his Ph.D. in Operations Management from Purdue University.
Honors and Awards:
Faculty Scholarship Initiative, 2015, 2021
Best Paper Award in IIE Transactions on Scheduling & Logistics, 2018
Golden Apple Award, 2018
Dean's Faculty-Development Grant, 2014, 2015, 2017, and 2019
OMIC 2.5 Externship Funds for Faculty in Northeast Ohio, 2016
Faculty Merit Recognition Awards, 2012, 2013, 2016, 2019
Co-Instructor for An Award-Winning Study Abroad Course, 2014
Faculty advisor for 3rd-place CSU undergraduate team at APICS Mid-Atlantic District Student Case Competition, 2014
Creative and Activities:
ideastream: Supply Chain Disruptions (September 28, 2021)

Personal View: With Labor Shortage Everywhere, Is It A Threat or Opportunity?
Commentary, Crains Cleveland, June 18, 2021.

Truck driver shortage is causing supply chain disruptions. Here┬┐s what that means for you, Scripps News Network. The segment was featured on 50 Scripps network websites throughout the U.S. and is on-air in individual markets, including local Channel 5

Reinventing Operations and Supply Chain Management with IoT (May 2019)
Research Interests:
Process Design and Optimization; Business Analytics (e.g. Forecasting and Optimization); Inventory Management; Sustainable Operations; Advanced Technologies in SCM
Teaching Areas:
Business Modeling and Decision Making; Predictive and Supply Chain Analytics; Global Operations Management
Professional Experience:
i2 Technologies, Inc - Supply Chain Consultant 2002-2003: designed, implemented, and integrated manufacturing management systems for TSMC (the world's largest semiconductor foundry) and Winbond Electronics
Professional Service:
Vitamix - Development and Implementation of RFQ Tracking System (2019): developed and implemented a new spreadsheet-based RFQ tracking system to provide tractability and slash quote cycle time based on user inputs and feedback.

McGean - Value Stream Mapping for ERP System Migration (2017): used value stream mapping approach to visualize and resolve disconnects, redundancies, and gaps in the ERP migration to a new cloud-based system.

Centers for Dialysis Care - Patient and Dialysis Technician Schedule Improvement and Training (2015): trained schedulers at 16 dialysis facilities in developing feasible and sustainable patient schedules that take into account technicians' and nurses' availability, as well as adjustments needed for individual treatment and patient-care protocol.

Centers for Dialysis Care - Work Measurement, Simulation and Optimization Study (2014): applied time and motion study technique, simulation and business analytics methods to measure, analyze and propose recommendations to improve dialysis technicians' work and on-time performance.

ArcelorMittal - Cost-Bene t Analysis of Radio-Frequency IDenti cation (RFID) Technology (2013): conducted cost-bene t analysis of implementing an RFID inventory tracking sys-
tem that reduces human error in regard to lost inventory and mis-shipped coils.
Research Grants:
2021-2022 Faculty Scholar Initiative of $5,000 for "Building a Risk-Resilient Global Sourcing Strategy"

2021-2025 Member of CSU Team for the U.S. Economic Development Administration (within
Department of Commerce) Investment Award of $599,998 (plus $616,790 from local match): Entrepreneurial Manufacturer Digitization Support (EMDiS) Center of Excellence

2020-2021 Northeast Ohio Scholars Strategy Network Mini Grant of $700 for "Conflict Minerals Disclosure"