Service per year
Personal profile
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 11 Sustainable Cities and Communities
Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
Teaching
Service
- 2 Professional Service
Scholarly Contributions
- 5 Article
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Artificial intelligence in supply chain management: enhancing customer engagement through real-world cases
Roy, S. N., Kumar, Dixit, A. & Patil, A., Jan 1 2026, (Accepted/In press) In: Production Planning and Control.Research output: Contribution to journal › Article › peer-review
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Inside the call: How customer service agent warmth and competence shape customer reactions
Peasley, M., Bauer, C., Bacharach, D., Hochstein, B. & Patil, A., 2026, (Accepted/In press) In: Journal of the Academy of Marketing Science.Research output: Contribution to journal › Article › peer-review
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An Empirical Investigation of Unique Traits of Retailing in Emerging Economies: The Perspective of Consumer-Packaged Goods Manufacturers
Patil, A. R., Borle, S. & Singh, S., 2023, (Accepted/In press) In: Journal of Business Research.Research output: Contribution to journal › Article
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Hunting for new customers: Assessing the drivers of effective salesperson prospecting and conversion
Gopalakrishna, S., Crecelius, A. T. & Patil, A. R., Oct 1 2022, In: Journal of Business Research. 149, not known as yet, p. 916-926 11 p.Research output: Contribution to journal › Article › peer-review
16 Scopus citations -
Influence of Regulatory Focus, Product Knowledge, and Summarized Observable Recommendations on Consumer Decision Outcomes in an Online Environment: A Holistic Investigation
Patil, A. R., Malhotra, N. & Maity, M., 2022, (Accepted/In press) In: International Journal of Consumer Studies.Research output: Contribution to journal › Article