“It Makes Him Feel Even Farther Away”: Disruptions in Communication Among Families Impacted by Incarceration During the COVID-19 Pandemic

The COVID-19 pandemic impacted people across the globe but left particular risks and restrictions for incarcerated people. Lockdowns and the suspension of in-person visitation in U.S. facilities drastically changed everyday life for incarcerated people and their families. Families on the outside were left with less contact with their incarcerated loved ones. This study explores access to communication during the COVID-19 pandemic from the perspectives of families with incarcerated loved ones in the United States. We conducted two rounds of interviews with family members across 20 states (n = 59). Results of our thematic analysis reveal stressors encountered by families during the pandemic, including worry and frustration around uncertainty in communication, disconnected relationships due to visitation closure, and additional financial and emotional burdens. Interviewees noted the importance of social support in coping with these stressors. We discuss theoretical and policy implications followed by future directions.