Strategic management and social media: An empirical analysis of electronic social capital and online fundraising

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Abstract

Purpose - This study analyzes the impact of different types of social capital (structural, relational, cognitive) from different sources (internal and external) generated in electronic social networks on organizational performance. Design/methodology/approach - We test our hypotheses using OLS regression analysis of data obtained from nonprofit organization (NPO) fundraising on a popular online social networking website. Findings - The results provide insights into the multifaceted, complex nature of social capital in electronic environments. We find that electronic social capital does indeed impact organizational outcomes, but that these impacts vary depending on the type of social capital, the type of outcomes, and roles within the social network. Originality/value - These results clearly indicate the need to further research exploring social capital, in all its forms, within increasingly popular online and electronic social networks. While specifically applicable to NPOs, the findings also provide important insights for a wide variety of organizations. Copyright © 2013 by Emerald Group Publishing Limited All rights of reproduction in any form reserved.
Original languageEnglish
Pages (from-to)43-62
Number of pages20
JournalAdvanced Series in Management
Volume11
DOIs
StatePublished - Sep 27 2013

Keywords

  • Facebook
  • Nonprofit organizations
  • Social capital
  • Social media
  • Social networks
  • Strategic management

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