The impact of individual learning and organisational environmental turbulence on physician routine use of EHR

Electronic health records (EHRs) have yet to fully deliver on their promised benefits, and one possible reason is the lack of established routines for their use. We explore how physician individual learning influences the development of EHR routines and how organisational environmental turbulence disrupts this relationship. Our study tests the underlying relationships using survey data from 162 physicians in USA. The results demonstrate a positive relationship between individual learning and routine use of EHR. Our study also indicates that the relationship between individual learning and routine use is weaker when environmental turbulence is high. The paper discusses the theoretical and practical implications of these findings.